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Ideas from the work

Business systems.
Human understanding.

Experience, decisions and lessons from the work of making businesses run better.

4 Articles

System Design ×

The Value of Data Centralisation: Preparing Yourself for the Agentic Future

Polyphony Solutions Ltd, Luke Austin

The Value of Data Centralisation: Preparing Yourself for the Agentic Future

A customer phones the shop with an invoice number and a question about their bike. We can find the sale. What we cannot necessarily establish is exactly what we built. A component was substituted duri...

Methodology System Design Technology

4 Nov 2026

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Entropy In Business: Thinking, Organising and Harmonising Systems

Polyphony Solutions Ltd, Luke Austin

Entropy In Business: Thinking, Organising and Harmonising Systems

I remember first thinking seriously about entropy while watching Brian Cox’s BBC programmes about the universe and life. What stayed with me was the apparent tension: nature and chemistry building int...

Methodology System Design

28 Oct 2026

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Signal-to-noise: making the business easier to run

Polyphony Solutions Ltd, Luke Austin

Signal-to-noise: making the business easier to run

A notification backlog and an unexplained margin dashboard reveal why delivering more information is different from helping a business recognise, understand and act on what matters.

Methodology System Design

14 Oct 2026

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My first Odoo implementation: Handing off the Integration Layer (mostly)

Polyphony Solutions Ltd, Luke Austin

My first Odoo implementation: Handing off the Integration Layer (mostly)

A customer wanted to hire a bike. That sounds simple enough. The booking came through an embedded Jotform on our website and passed into a calendar. I generated a rental contract and sent it to Legale...

Case Study Leadership System Design

2 Oct 2026

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